FAQ

How do you ship?

We currently offer free shipping on items over $150 in Canada and the United States.

AW by Andrea Wong uses Canada Post and USPS to send our items. We send all our packages using standard shipping.

Expected Delivery Times [may be effected by the holidays]:

Canada: 2-10 business days
US: 5-10 business days
International: 10 - 22+ business days

Tracking numbers will be provided to most Canadian locations. However they are not available at the standard rate of shipping to addresses outside of Canada. If you would like to add a tracking number or insurance to your package please contact us, we will invoice you the additional cost via Paypal.

For faster shipping methods please contact us.  We have business discounts at select couriers. We will invoice you the additional cost via Paypal. 

AW by Andrea Wong is not accountable for any duty or customs charges that may occur on any of your sent packages. We are not responsible for late or lost items. 

Where are you located?

We are located in Vancouver, BC, Canada.  All our items are handcrafted in our studio and shipped from there. 

How did the AW by Andrea Wong collection come to be?

A few years ago, Andrea left her job designing in the world of corporate fashion. Without a real plan, but a real need for a break, she spent the summer traveling around BC and gaining inspiration from the natural surroundings of the Pacific Northwest. 

After traveling, she went back into her studio and just started designing and making. She began creating bags by combining leather with these amazing textiles that she had collected over the years during her travels as a fashion designer. AW by Andrea Wong was organically created and has grown into the brand you see today.

Can I use your images?

Images from AW by Andrea Wong can be used if they are credited back to us. Please link images used back to our website.

Do you offer wholesale?

We currently offer wholesale to a select number of retailers.  If you are interested please email us at: Andrea@AWbyAndreaWong.com

Please be sure to included some information about your store, a link to your website + social media accounts and a list of brands you carry. We will respond to stores that we feel best align with AW.

Do you offer exchanges or refunds?

We offer refunds (excluding shipping and custom charges) for items returned within 5 days of receipt.  Items that are returned must be sent in the same condition as they were received, undamaged, unworn with tags on. 

Please contact us over email to facilitate your return: Andrea@awbyandreawong.com

Reimbursement will occur within 5 days of receiving the returned item. 

Please note items shipped via our 'Free shipping on items over $150 in Canada/ $200 in the US' offer, will be refunded the item price minus the initial shipping cost. Shipping is the responsibility of the returner, COD packages will not be accepted. If the item is not returned in it's original condition the returner is responsible for any loss in value. We are not responsible for items damaged or lost in transit, or any duty or custom fees that may occur during the return process.